Bat Jill Privacy Policy — Your Data, Our Responsibility

1 What Information We Collect

Bat jill only collects the data that is genuinely necessary to operate the platform properly. We never collect unnecessary or excessive information. Below is a detailed breakdown of what we collect and why.

You are responsible for ensuring that the information you provide at registration remains accurate and up to date. Incorrect details may cause KYC verification to fail and could delay withdrawals. We will never ask for your password or OTP over a phone call — any such request is always a sign of fraud.

2 Purpose of Data Collection

Bat jill collects your personal information only for specific, legitimate purposes. We believe every user has the right to know exactly how their data is being used. Those purposes are clearly outlined below:

• Account Management: Keeping your account active, verifying logins, and maintaining security
• Transaction Processing: Processing deposits, handling withdrawals, and maintaining transaction records
• KYC Verification: Verifying your identity and preventing multiple accounts
• Fraud Prevention: Detecting suspicious activity and preventing fraud
• Customer Support: Responding to your queries and complaints and resolving any issues
• Personalised Experience: Displaying offers and bonuses tailored to your preferences
• Legal Obligation: Meeting regulatory requirements and maintaining legal records
• Platform Development: Analysing usage patterns to improve the quality of our service

Your data will not be used for any purpose beyond those stated above. If we ever need to use it for a new purpose in the future, you will be informed in advance and your consent will be obtained where required.

3 Data Retention & Security

Bat jill uses industry-leading technology to keep your data secure. Our security framework is outlined below:

• Encryption: AES-256 encryption is applied to all data transmission and storage
• Firewall Protection: Multi-layered firewalls and an intrusion detection system are active around the clock
• Access Control: Only authorized personnel may access specific data, and all access is logged.
• Regular Audits: Regular security audits are conducted by independent third-party experts.
• Two-Factor Authentication: OTP-based verification is available for account login

How long we retain your data depends on its type. Transaction records, for example, are typically kept for up to 5 years after account closure due to legal obligations. After that period, all data is permanently deleted or anonymized.

4 Sharing Data with Third Parties

Bat jill never sells your personal information or shares it for advertising purposes. However, there are certain situations where limited data sharing may be necessary:

• Payment Provider: Only the information required to process transactions is shared with bKash, Nagad, and Rocket
• Identity Verification Services: As part of the KYC process, information may be shared with licensed verification providers.
• Law Enforcement: Data may be disclosed in response to a valid court order or government directive
• Fraud Prevention Agencies: Limited data may be shared with industry-recognized organizations for the purpose of detecting and preventing fraud.

Every third party we work with is bound by a contractual agreement that meets our privacy standards. They are not permitted to use any data received from bat jill for any other purpose.

5 Cookies & Tracking Technologies

Bat jill uses cookies and similar tracking technologies on its website and app. These help improve your browsing experience and keep the platform functioning properly.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain platform features. In our app, cookie settings can be managed from the Profile section.

6 User Rights

Every bat jill user has the following rights regarding their personal data. To exercise any of these rights, please contact our support team.

• Right to Access: You have the right to know what information we hold about you
• Right to Rectification: You can request corrections to any inaccurate or incomplete information
• Right to Erasure: After account closure, you may request that your data be deleted, subject to any applicable legal requirements.
• Right to Restrict Processing: You may object to your information being used for specific purposes.
• Data Portability: You may request a copy of your data in a standard, portable format.
• Marketing Opt-Out: You can unsubscribe from promotional messages at any time

We typically respond within 7 business days of receiving a request. Complex requests may take up to 30 days — in such cases, you will be notified in advance.

7 Protection of Children and Minors

Bat jill does not allow anyone under the age of 18 to use the platform. This is one of our strictest policies. To protect minors, we take the following measures:

• Age Verification: Age is verified at registration using a National ID or Birth Registration Certificate.
• KYC Required: Identity verification is required for all users prior to withdrawal
• Suspicious Account Suspension: Accounts will be immediately suspended if there is reason to suspect the user is underage.
• Parental Control Support: Parents or guardians can request the closure of a minor's account
• Awareness Messaging: Age restriction reminders are displayed throughout the platform.

If a minor registers an account using false information, all associated transactions will be voided and the account will be permanently closed. Reports of such cases will be acted upon promptly.

8 Policy Updates & Contact

Bat jill reserves the right to update this privacy policy as needed. However, users will be notified before any significant changes take effect. Notice of changes will be communicated in the following ways:

• A notice will be displayed on the platform at least 7 days in advance.
• Notifications will be sent via SMS or app notification to your registered mobile number
• You will also be notified by email about any significant changes
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

If you have any questions or concerns about this privacy policy, please reach out to us directly. Our data protection team will take your request seriously and aim to respond as quickly as possible.